Communication and Assertiveness Skills Part Two

  • Course Type: In-house
  • Duration: One day
Enquiries: 01 853 2215 / training@highperformance.ie

Communication and Assertiveness Skills Part Two

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Course Description

COMMUNICATION AND ASSERTIVENESS SKILLS PART TWO

Effective communication and the confidence to stand up and be recognised are vital to the achievement of your personal and business goals.

This is true whether you are simply establishing your position and role within the workplace, seeking due recognition for you and your colleagues or making the most of your interaction with fellow team members, senior management and customers.

This one-day follow up course will help you to refresh the skills learned on part one of the Communication and Assertiveness Skills course and bring those skills to a higher level.

This will be achieved through exploring your preferred interpersonal and influencing styles.

These insights will greatly enhance your personal and professional effectiveness and greatly improve your communication skills.

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On completion of this Course you will:

  • Refresh your knowledge and skills from day one Communication and Assertive skills course
  • Appreciate the differences in others preferred styles and learn to communicate effectively to achieve positive outcomes when dealing with people who are different to you
  • Understand your own interpersonal style
  • Examine different styles of communication and their impact
  • Understand the importance of active listening and questioning techniques
  • Identify ways of creating positive rapport with others
  • Evaluate the effectiveness of your own communication style

Who should attend?

  • Participants from part one of the Communication and Assertiveness Skills course who are keen to bring their skills to a higher level
  • Anyone whose job role includes communication with both internal and external customers
  • Managers, supervisors and team-leaders who must communicate successfully with their teams
  • Those who wish to build more confidence in their ability to communicate
  • People starting on programmes of either personal or management development
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