Communication and Assertiveness Skills Part Two

Course Description

COMMUNICATION AND ASSERTIVENESS SKILLS PART TWO

Effective communication and the confidence to stand up and be recognised are vital to the achievement of your personal and business goals.

This is true whether you are simply establishing your position and role within the workplace, seeking due recognition for you and your colleagues or making the most of your interaction with fellow team members, senior management and customers.

This one-day follow up course will help you to refresh the skills learned on part one of the Communication and Assertiveness Skills course and bring those skills to a higher level.

This will be achieved through exploring your preferred interpersonal and influencing styles.

These insights will greatly enhance your personal and professional effectiveness and greatly improve your communication skills.

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BACK TO COMMUNICATION SKILLS

BACK TO MANAGEMENT SKILLS

Refresh your knowledge and skills from day one Communication and Assertive skills course
Appreciate the differences in others preferred styles and learn to communicate effectively to achieve positive outcomes when dealing with people who are different to you
Understand your own interpersonal style
Examine different styles of communication and their impact
Understand the importance of active listening and questioning techniques
Identify ways of creating positive rapport with others
Evaluate the effectiveness of your own communication style

Who should attend?

Participants from part one of the Communication and Assertiveness Skills course who are keen to bring their skills to a higher level
Anyone whose job role includes communication with both internal and external customers
Managers, supervisors and team-leaders who must communicate successfully with their teams
Those who wish to build more confidence in their ability to communicate
People starting on programmes of either personal or management development

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Testimonials

I particularly enjoyed the sections on body language and communication. This course has really impacted my self-confidence and I feel more happy in my own skin.

The Merrion Hotel

The course is very adaptable to people’s objectives. The trainer was fantastic! I particularly enjoyed the sections on body language and communication. This course has really impacted my self-confidence and I feel more happy in my own skin. I would absolutely recommend this course, the content was very educational and very approachable for anyone who wants to develop themselves. It was lovely to spend the day with Marie, she is the best coaching trainer I have ever met. I was very impressed by her knowledge. The Merrion Hotel

The course helped me to feel more confident and assertive in my communications. Learning about team work and presenting yourself will definitely have the most impact for me........

Irish Stock Exchange

The course helped me to feel more confident and assertive in my communications. Learning about team work and presenting yourself will definitely have the most impact for me. This course deals with issues that are really relevant to the work place and I would recommend it to my colleagues. Irish Stock Exchange

I learnt a huge amount about being assertive and communicating effectively. The part of the course that impacted me the most was learning the ability to say No...

Department of Social Protection

I learnt a huge amount about dealing with being assertive and communicating effectively. The part of the course that impacted me the most was learning the ability to say No effectively – using the positive – negative – positive and the whole area of assertiveness. I thoroughly enjoyed the course and thank you very much. Department of Social Protection

I would rate this course as excellent. I particularly enjoyed the practical examples, role play and presentations. I would highly recommend this course to a colleague.

Office of the Attorney General

I would rate this course as excellent. It was very well presented. I particularly enjoyed the practical examples, role play and presentations. I would highly recommend this course to a colleague. Office of the Attorney General

The course covered different aspects of communicating and types of communicators which I hadn’t really considered before. There was a lot to take away ..

Department of Public Expenditure and Reform

The course covered different aspects of communicating and types of communicators which I hadn’t really considered before and it was very interesting to learn from the other participants. The course helped me to address aspects that I wasn’t comfortable with. I would highly recommend it. There was a lot to take away from the course, lots of food for thought. Department of Public Expenditure

Very helpful in preparation for meetings, the do’s and don’ts, best practice etc. My writing will be clearer, more accurate, better edited and will use plain English..

The Office of the Attorney General

A very helpful course. My writing will be clearer, more accurate, better edited and I now fully appreciate the benefits of using plain English. Very helpful in preparation for meetings, the do’s and don’ts, best practice etc. A very informative and worthwhile course. The Office of the Attorney General

This course helped me to reflect on my communication style. It covered multiple learning objectives including the basics and developing sophisticated concepts..

Department of Social Protection

This course helped me to reflect on my communication style and to understand the communication styles of others. It covered multiple learning objectives and areas of communication including reinforcing the basics and developing sophisticated concepts such as NLP. The trainer had a lovely warmth as well as a very professional approach to her training. She was very nurturing and empowering. Department of Social Protection