Course Description
THE LEADER’S VOICE – MASTER THE LANGUAGE OF PERSUASION AND NEGOTIATION
Delivered by Poll Moussoulides
Challenging conversations, positive confrontation and assertive relationship engagement have all become essential requirements for senior managers.
In these demanding times when the stakes are high and the opportunities for personal, face to face engagement are brief, it is vital for leaders to get the best results from their meaningful messages.
The speed and complexity of change in organisations is increasing with alarming intensity.However qualifications, new vision, plans and processes alone can not deliver success.
Experts without excellent communication skills lack credibility and can often negatively impact the potential and perceived relevance of a brand or product. This two-day, highly practical course, delivered by world-class communication skills expert Poll Moussoulides, ensures that participants have the opportunity to raise their management, communication and leadership skills to the highest levels.
Participants will gain confidence and credibility for exceptional professional and personal development and teams or organisations will benefit from immeasurable improvements in engagement resolution. With an essential follow-up reminder procedure, these two days will lay a strong foundation for participants to successfully manage their mindsets to emotionally prepare and to actively practice their vocal delivery for real life situations.
The two-day course is designed for groups of 6-8 Senior Managers and each program is adapted to specifically suit the needs and goals of the client organisation.
On completion of this course you will:
- Understand how others hear your voice and learn why only some people make an impact
- Learn how to command attention from your listener and significantly influence their perception of your message
- Identify the dynamics of your professional voice and notice your own and your client’s speaking style
- Optimise your vocal strengths and be more effective in your vocal delivery
- Understand the importance of listening, rapport and response flexibility in building and influencing working relationships
- Learn the 7 key pillars of persuasion and match your listener’s needs to your own by steering negative starting points towards positive actions
- Learn to identify the four motivational preferences that different personalities may use and learn to speak their language
- Understand conflict, confrontation and create opportunities for progression
- Recognise how to become flexible within your own communication style and adapt for maximum benefit
- Develop a mindset of assertiveness in challenging situations where delivering ‘bad’ news or addressing poor performance may result in anger and / or communication breakdown.
- Master the language of influence and uncover the hidden power of linguistic persuasion and verbal influencers
- Learn negotiation techniques based on bonding, rapport and sleight of mouth
- Create and deliver meaningful messages using proven structures that will stimulate and engage your audience
Who should attend?
- This course is for you if you need to hone your communication skills. No matter what business you are in or at what level in the company you are the ability to communicate gives you an extra edge, a business advantage and enhances your ability to get and keep business.
- This course is for managers whose job role includes communication with both internal and external customers and who wish to build confidence in their ability to communicate.
- Managers and sales executives who want to make their negotiations more effective and sharpen their deal making skills in competitive times
- Commercial and industrial negotiators, buyers and procurement specialists who want to be adept at negotiation strategies and tactics
- Senior and middle management who wish to optimise their negotiation skills and commercial deal making
- All leaders, SME's and business owners who have a heightened commercial focus
- Industrial relations personnel, HR managers and legal professionals
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Testimonials
This is a very tailored course that gave great insight into individual negotiating styles as well as giving very helpful techniques. Most impactful for me was the insight into my own style..
KBC Bank IrelandThis is a very tailored course that gave great insight into individual negotiating styles as well as giving very helpful techniques. Most impactful for me was the insight into my own style, the tips for preparation and the dynamic of negotiation and interaction. Very relevant and interesting. Excellent trainer! This course fully met our needs, the trainer was extremely professional and tailored the course to meet our daily requirements. KBC Bank
References and cases studies were relevant to our company. 10 out of 10. Great awareness of personal approach to negotiating...
OpenetThis course covered all of my expectation and more besides. References and cases studies were relevant to our company. 10 out of 10. Great awareness of personal approach to negotiating- lots of tips and excellent methods. Excellent interactions between the groups and the role plays were very enjoyable. OPENET
This course covered all of my expectation and more besides. Great awareness of personal approach to negotiating- lots of tips and excellent methods. 10 out of 10.
OPENETThis course covered all of my expectation and more besides. References and cases studies were relevant to our company. 10 out of 10. Great awareness of personal approach to negotiating- lots of tips and excellent methods. Excellent interactions between the groups and the role plays were very enjoyable. OPENET
I now feel confident to actively get involved in negotiations, the case studies opened my mind to real world negotiation situations. I gave this course 10 out of 10.....
KostalThis course absolutely met my objectives, I now feel confident to actively get involved in negotiations, the case studies opened my mind to real world negotiation situations. I gave this course 10 out of 10. I will use this training in both my personal and professional life. The trainer was really involved and gave excellent life experience examples of each point. Excellent course, of a very active nature- all participants were involved and most importantly I am confident now to actively enter into negotiations. Kostal
Great course! I can see it making euros already for our company. I was impressed with the section on the preparation of all of the variables we can negotiate with in a deal
OpenetGreat course! I was particularly impressed with the great section on the preparation of all of the variables we can negotiate with in a deal, bargaining and closing. I would absolutely recommend this course – great tips, very professional – I can see it making euros already for our company. 10/10 fantastic ‘coach’ – great fun, great energy – your optimism inspires! Openet
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