Customer Service Skills

The course exceeded my expectations because I learnt a lot more than I expected and I will be able to put that into practical use as the exercise will help me to retain what I have learnt. I enjoyed learning about different types of customers and how to deal with them, the discussion on our own body language and the positive, negative, positive sandwich was very helpful. I would definitely recommend this course as I have been to other courses and I have learnt more today than in all of them combined.. The practical exercise really helped, brilliant trainer. Thank you for your time and what I have learnt today because everything was really helpful and the exercises will help me remember the techniques. Barnardos 

This course is fantastic. It empowers and reminds us of what we can do in difficult situations to create better outcomes. It is so expansive, covering relations with customers from many different aspects and with a refreshing attitude. The course was great for brushing up on customer service skills. I found the piece on different personalities and traits to be most useful. Food Safety Authority Ireland

European Consumer Centre staff learnt a lot from this course. It was practical, thought provoking and thoroughly enjoyable. We have put some of the suggestions made into practice and are discovering the positive effects that using various communication skills can create when dealing with customers. We would highly recommend this course to others working with the public. European Consumer Centre

The techniques and skills for diffusing difficult situations – how to calm a situation by listening and asking good questions will have a big impact on my work. It was very interesting to hear other participants experience and views. A most enjoyable course. Lionbridge Technologies