Courses
Experience world-class customer service training specifically created to propel your customer service delivery from good to excellent
- Building and Maintaining Effective Relationships
- Client Service Skills – Build Commitment and Loyalty
- Conflict Management – Identify the Source and Deal with it Effectively
- Conflict: Productive Conflict and Mindsets, Cognitive Process of Reframing
- Customer Service Writing Skills – Putting the Customer First
- Customer Service: Dealing with Difficult Customers
- Customer Service: Effective Customer Service Communications
- Customer Service: Effective Telephone Skills for Superb Customer Service
- Customer Service: Provide Superb Benchmark Customer Service and Build Loyalty
- Influencing Skills- The Psychology of Influence 90 min Mini Module
- Negotiation Skills: Benchmark Negotiation Skills
- Negotiation Skills: Evolve Your Negotiation Skills
- Negotiation Skills: The Art of Negotiation – 4 Step Model
- The Art of Relationship Management
- The Psychology of Influence – Mindset and Process for Effective Influencing 2 x Half-Day Modules
Testimonials

I enjoyed learning about different types of customers....I would definitely recommend this course as I have been to other courses and I have learnt more today than in all of them combined....
BarnardosThe course exceeded my expectations because I learnt a lot more than I expected and I will be able to put that into practical use as the exercise will help me to retain what I have learnt. I enjoyed learning about different types of customers and how to deal with them, the discussion on our own body language and the positive, negative, positive sandwich was very helpful. I would definitely recommend this course as I have been to other courses and I have learnt more today than in all of them combined.. The practical exercise really helped, brilliant trainer. Thank you for your time and what I have learnt today because everything was really helpful and the exercises will help me remember the techniques. Barnardos

This course is fantastic. It empowers and reminds us of what we can do in difficult situations to create better outcomes.The course was great for brushing up on customer service skills...
Food Safety Authority of IrelandThis course is fantastic. It empowers and reminds us of what we can do in difficult situations to create better outcomes. It is so expansive, covering relations with customers from many different aspects and with a refreshing attitude. The course was great for brushing up on customer service skills. I found the piece on different personalities and traits to be most useful. Food Safety Authority Ireland

European Consumer Centre staff learnt a lot from this course.It was practical, thought provoking and thoroughly enjoyable.
European Consumer CentreEuropean Consumer Centre staff learnt a lot from this course. It was practical, thought provoking and thoroughly enjoyable. We have put some of the suggestions made into practice and are discovering the positive effects that using various communication skills can create when dealing with customers. We would highly recommend this course to others working with the public. European Consumer Centre

The techniques and skills for diffusing difficult situations – how to calm a situation by listening and asking good questions will have a big impact on my work...
Lionbridge TechnologiesThe techniques and skills for diffusing difficult situations – how to calm a situation by listening and asking good questions will have a big impact on my work. It was very interesting to hear other participants experience and views. A most enjoyable course. Lionbridge Technologies