WORKSHOP DESCRIPTION
This programme will help you explore improve your personal listening style to enable managers to deliver better performance reviews online.
You will explore tool and techniques designed to improve your listening skills, provide and seek clarity on performance expectations, challenge your assumptions, and adapt your style to fit the situation.
This session includes a pre-course questionnaire to help individuals identify their preferred listening style and range of flexibility across the four main styles.
LEARNING OUTCOMES
- Identify and understand your primary listening channel
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Apply active listening and other styles to suit the situational need
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Adapt your style of listening based on situations
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Provide and seek clarity when communicating to others to ensure understanding on performance
- Effectively challenge assumptions when communicating about performance and expectations
Who should attend?
- Managers who want to deliver better performance reviews online
