Client Service Skills – Build Commitment and Loyalty

  • Course Type: In-house
  • Duration: One day
Enquiries: 01 853 2215 / training@highperformance.ie

Client Service Skills – Build Commitment and Loyalty

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Course Description

ESSENTIAL CLIENT SERVICE SKILLS – BUILD COMMITMENT AND LOYALTY  

This high-energy workshop provides an introduction to the fundamentals of building effective client relationships and providing excellent client service.

It is designed to generate enthusiasm for and commitment to the specific actions identified for success as well as building confidence among participants in their client relations skills.

The workshop will present opportunities within the group setting to understand client requirements and how to meet these in a way that is consistent with the requirements of the business.

During the workshop, participants will learn about best practice, they will share their own stories and they will work together to create a plan for implementing what is learned.

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On completion of this course you will:

  • Learn how to create service that builds client commitment and loyalty
  • Learn how to create professional impressions
  • Understand the needs and concerns of clients
  • Develop high levels of listening and questioning skills
  • Learn how to deal potentially challenging situations
  • Learn how to adapt your personal style to communicate more effectively with clients
  • Create a personal commitment to action – participants will identify up to three actions/behaviours to focus on to deliver excellent standards of service

Who should attend?

  • People who deal directly with customers, internal or external, on the phone or face-to-face, and who are new to the role
  • Customer services team leaders and supervisors who want to coach their team members to be more effective
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