Emotional Intelligence – An Introduction

  • Course Type: Digital Live Interactive Training
  • Duration: 1 Day or 2 x Half-days
  • Course Fees: Available on request
Enquiries: 01 853 2215 / training@highperformance.ie

Emotional Intelligence – An Introduction

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Course Description

Emotional Intelligence (EQ or EI) is a term created by two researchers – Peter Salavoy and John Mayer then popularised by Dan Goleman in his 1996 book.  Emotional Intelligence is defined as the ability to:


  • Recognise, understand and manage our own emotions
  • Recognise, understand and influence the emotions of others


In practical terms, this means being aware that emotions can drive our behaviour and impact people (positively and negatively), and learning how to manage those emotions – both our own and others – especially when we are under pressure.


This workshop will prove participants with a measurement of the EQ and a development process for increasing targeted elements of their own EQ. The session starts with the scientific research and data supporting the Emotional Intelligence movement and defining why emotionally intelligent individuals report higher levels of satisfaction and deliver better results when compared to individuals with a lower EQ. 

The workshop will then step through the four key areas of Emotional Intelligence, Self-Awareness, Self-Management, Social Awareness and Social Management (defined in the content section). Each area will be defined, measured and explored. Participants will apply a range of tools in each area to manage and develop their EQ for that area. The tools covered during the workshop include:

  • Identifying Emotions
  • Personal Values Inventory (my motivations)
  • Triggers (stimulus that causes an emotional response)
  • Applying the ABCDEF emotional-intelligence development model 
  • Mindfulness
  • Empathy
  • Reading Body-language
  • Facial Expressions
  • Micro Expressions 
  • Personal Branding

Each participant will have a report measuring their current EQ across the four areas (and across the defined sub-scales which are explained at the end of this document) which will enable them to identify their key priorities for the workshop and personal development. Each participant will also be provided with a take-away toolkit for developing their EQ that can be applied in their everyday interactions while promoting their personal brand.


On completion of this course you will:

  • Understand the importance of Emotional Intelligence
  • Measure EQ across four key areas of Emotional Intelligence
  • Understand the role emotions play in our everyday life
  • Understand the role of the amygdala in our emotions
  • Identify and label emotions
  • Understand personal values and emotional triggers
  • Apply proven techniques to manage the responses to emotions better
  • Use empathy in social situations
  • Read and understand basic body language
  • Identify the main emotions of the face
  • Recognise micro-expressions
  • Identify and build a personal brand

Who should attend?

  • This workshop is for those looking to better understand the impact emotions can have on our decision making process, and develop the tools to manage emotional reactions of themselves and others.
  • Anyone wishing to learn the skills to identify and understand facial expressions, micro-expressions and body language.