Course Description
LETTER WRITING – MAKING EVERY WORD COUNT
We’re all bombarded with letters and emails – and research shows that if you don’t catch a reader’s attention in the first 10 seconds you may have lost it forever.
On this highly practical workshop-style course, you will understand how to reach your target audience and make sure your message hits home.
Learn to create letters and emails that are clear, sharp, concise and easy to read – and discover how to write any document with greater speed, confidence and effectiveness.
This course is designed in light of the current emphasis on Plain English in the financial, legal and corporate sectors and the Financial Services Regulator’s review of financial jargon.
On completion of this course you will:
- Identifying a good writing style
- Using a SMART objective
- Developing a reader-focused style
- Identifying primary, secondary and tertiary readers
- Make sure you write the right letter or email
- Focus on different types of letters
- Theory and practice on the three stages: planning, writing and editing
- Avoiding common errors: jargon, wordiness, punctuation, grammar
- Insiders' tips on how to transform your writing
- Making it look good: layout rules
- Compiling an editing checklist
- Ten tips for improving readability
- A resource pack for future reference
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Recommended reference books
Who should attend?
- Managers with sign-off responsibility for letters
- Administrators who routinely write to customers or members of the public
- Customer services personnel
- Secretarial and clerical staff with letter-writing duties
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Testimonials
This course helps us to write for the reader and better reach our goals as writers. This will help to standardise the quality and style of letters our organisation sends.
The Office of the OmbudsmanThis course helps us to write for the reader and better reach our goals as writers. This will help to standardise the quality and style of letters our organisation sends. The Office of the Ombudsman
Excellent course! I wanted to put my skills in context and I managed to do so. I’ll focus on structure and planning in future.I would definitely recommend this course....
Chamber Choir IrelandExcellent course! I wanted to put my skills in context and I managed to do so. There is great food for thought. I’ll focus on structure and planning in future. I would definitely recommend this course. There are great tips, great suggestions – really helpful and enjoyable. Thanks. Eibhlin Gleeson, CEO, National Chamber Choir
The section on structuring, with an emphasis on brevity and plain language made a great impact on me. This course is essential to highlight the common mistakes made.....
The Office of the OmbudsmanThe course was very clear, informative and enjoyable. The section on structuring, with an emphasis on brevity and plain language made a great impact on me. This course is essential to highlight the common mistakes made and the incorrect use of language. The Office of the Ombudsman
I wanted to learn about planning and structure, grammar and style and this was achieved. I now realise that training in how to prepare and write documents of all types is essential...
Armagh Living HistoryI wanted to learn about planning and structure, grammar and style and this was achieved. I now realise that training in how to prepare and write documents of all types is essential. I look forward to putting what I have learnt into practice. Thank you. Armagh Living History
The course covered the essential points for me, especially punctuation and letter writing. This course should be compulsory for everyone. Top marks....
The Office of the OmbudsmanThe course covered the essential points for me, especially punctuation and letter writing. Top marks for both overall quality and the delivery and expertise of the trainer. This course should be compulsory for everyone. It opened my eyes to seemingly obvious yet easily overlooked structures that should be used. The Office of the Ombudsman
My main objective was to learn to write more clearly. After today I feel better able to plan, write, proofread and edit documents and mails. This course will have a strong impact on my work....
OracleMy main objective was to learn to write more clearly. I can now see how better to avoid confusion – I didn’t realise how much jargon I use. I will focus more on my goal when writing a document in the future. Even though I had already done similar courses, after today I feel better able to plan, write, proofread and edit documents and mails. This course will have a strong impact on my work. Oracle
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