Master the Art of Relationship Management

  • Course Type: In-house
  • Duration: Two Days
  • Course Fees: on request
Enquiries: 01 853 2215 / training@highperformance.ie

Master the Art of Relationship Management

Book now

Course Description

MASTER THE ART OF RELATIONSHIP MANAGEMENT 

Today in the world we live in, the skills of effective relationship management are the key to a successful, harmonious work environment.

Doing the job while building good relationships is essential to doing good business.

This highly dynamic and practical two-day course will bolster your repertoire, your self awareness, control and your preparedness while instinctively sharpening your tools of diagnosis, interaction and resolution critical for individuals managing client expectations and complaints.

The course objective is to develop an awareness of the intrapersonal and interpersonal tools and tactics at your disposal to build successful work relationships to address queries and complaints in a professional, thorough and conciliatory way.

REQUEST A FULL COURSE OUTLINE
BACK TO MANAGEMENT SKILLS
BACK TO COMMUNICATION SKILLS
BACK TO CUSTOMER SERVICE SKILLS
Share

On completion of this course you will:

  • Understand the power of positive relations in business
  • Master the building blocks of effective interaction
  • Identify preferences in interactions and learn how to harness the power of resonance in on your feet skills
  • Become adept at handling difficult conversations includin dealing with high emotion
  • Practice elements of mediation and negotiation that navigate successful resolution
  • Understand the power of questioning, listening and persuasion in gathering data to inform and shape the intervention process
  • Create an awareness of your own conflict handling style, understand adversarial versus partnership approaches and learn how to move people off extreme positions
  • Prepare and design a total intervention plan, including personal objectives for implementation on return from the course that are practical and that work
  • Identify problem-solving tools, tactics, models and best practice, to maximise your objective

Who should attend?

  • Any individual who needs to influence, problem solve, manage differences, or interact with parties regarding a complaint or query to attempt to resolve it as part of their job role.
  • Those working with clients at a senior / executive Level who wish to maximise the effectiveness of business relationships
  • Client relationship managers and those responsible for key account management
BOOK THIS COURSE

Testimonials

WE ARE PROUD TO PARTNER WITH IRELAND'S TOP ORGANISATIONS