Course Description

The goal of this course is to provide managers with proven techniques and set of tools to deliver effective performance management.Performance management is not about ticking the box or setting goals at the start of the year only to leave them on the shelf until the end of year performance appraisal rolls around. Performance management is about managers helping individuals improve their personal best in line with organisational goals. This however has become a forgotten art in today’s demanding business environment.

In the demanding world of business today, managers are tasked with an increasing list of deliverables. Between having to deliver more with less resources and the complexity of ongoing change, the managerial role has become more difficult. In business today managers spend more time doing than managing. In the middle of this complex change and higher demands one of the areas that has significantly suffered over the past 10 years is that of performance management. At best, performance management is a bimonthly or quarterly activity, and at worst it is a twice a year tick box exercise. This course will guide attendees through:

Understanding Performance Management

The process of management performance
Working with performance management systems

Setting and communicating effective goals and objectives

Tools and techniques for goal setting
Making goals clear and important
Aligning goals to organisation objectives

Delivering Performance Feedback

Effective performance feedback
Dealing with behaviours and attitude

Delivering performance appraisals

Midyear reviews
End of year appraisals

Developing staff to their personal best

Flexible Management model
Performance coaching