Communication and Assertiveness Skills

  • Course Type: In-house
  • Duration: One day
Enquiries: 01 853 2215 / training@highperformance.ie

Communication and Assertiveness Skills

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Course Description

COMMUNICATION AND ASSERTIVENESS SKILLS

Effective communication and the confidence to stand up and be recognised are vital to the achievement of your personal and business goals.

This is true whether you are simply establishing your position and role within the workplace, seeking due recognition for you and your colleagues or making the most of your interaction with fellow team members, senior management and customers.

This one-day course will help you address all of these issues by helping you understand the principles of communication and applying them to your work life.

Learn the theory and main principles of communication including how to recognise different communication styles. Learn face to face communication skills including non-verbal language skills. Learn how to become more assertive and the key elements to assertive communication. Understand self esteem and it’s impact and how to respect others through forms of communication.

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On completion of this course you will:

  • Understand the principles and theory of communication
  • Learn to communicate assertively with others
  • Identify ways of creating and growing informal communication networks
  • Look at the different styles of communication and their impact
  • Understand the importance of active listening and questioning techniques
  • Explore the impact of body language
  • Identify ways of creating positive rapport with others
  • Diagnose effective communication skills within the team
  • Evaluate the effectiveness of your own communication style

Who should attend?

  • Anyone whose job role includes communication with both internal and external customers
  • Any managers, supervisors and team-leaders who must communicate successfully with their team/s
  • Anyone who wishes to build confidence in his or her ability to communicate
  • Anyone starting on a programme of personal or management development
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