Course Description
COMMUNICATION AND ASSERTIVENESS SKILLS
Effective communication and the confidence to stand up and be recognised are vital to the achievement of your personal and business goals.
This is true whether you are simply establishing your position and role within the workplace, seeking due recognition for you and your colleagues or making the most of your interaction with fellow team members, senior management and customers.
This one-day course will help you address all of these issues by helping you understand the principles of communication and applying them to your work life.
Learn the theory and main principles of communication including how to recognise different communication styles. Learn face to face communication skills including non-verbal language skills. Learn how to become more assertive and the key elements to assertive communication. Understand self esteem and it’s impact and how to respect others through forms of communication.
On completion of this course you will:
- Understand the principles and theory of communication
- Learn to communicate assertively with others
- Identify ways of creating and growing informal communication networks
- Look at the different styles of communication and their impact
- Understand the importance of active listening and questioning techniques
- Explore the impact of body language
- Identify ways of creating positive rapport with others
- Diagnose effective communication skills within the team
-
Evaluate the effectiveness of your own communication style
Who should attend?
- Anyone whose job role includes communication with both internal and external customers
- Any managers, supervisors and team-leaders who must communicate successfully with their team/s
- Anyone who wishes to build confidence in his or her ability to communicate
- Anyone starting on a programme of personal or management development
people who chose this course also viewed
Testimonials
I would rate this course as excellent. I particularly enjoyed the practical examples, role play and presentations. I would highly recommend this course to a colleague.
Office of the Attorney GeneralI would rate this course as excellent. It was very well presented. I particularly enjoyed the practical examples, role play and presentations. I would highly recommend this course to a colleague. Office of the Attorney General
I learnt a huge amount about being assertive and communicating effectively. The part of the course that impacted me the most was learning the ability to say No...
Department of Social ProtectionI learnt a huge amount about dealing with being assertive and communicating effectively. The part of the course that impacted me the most was learning the ability to say No effectively – using the positive – negative – positive and the whole area of assertiveness. I thoroughly enjoyed the course and thank you very much. Department of Social Protection
I particularly enjoyed the sections on body language and communication. This course has really impacted my self-confidence and I feel more happy in my own skin.
The Merrion HotelThe course is very adaptable to people’s objectives. The trainer was fantastic! I particularly enjoyed the sections on body language and communication. This course has really impacted my self-confidence and I feel more happy in my own skin. I would absolutely recommend this course, the content was very educational and very approachable for anyone who wants to develop themselves. It was lovely to spend the day with Marie, she is the best coaching trainer I have ever met. I was very impressed by her knowledge. The Merrion Hotel
This course helped me to reflect on my communication style. It covered multiple learning objectives including the basics and developing sophisticated concepts..
Department of Social ProtectionThis course helped me to reflect on my communication style and to understand the communication styles of others. It covered multiple learning objectives and areas of communication including reinforcing the basics and developing sophisticated concepts such as NLP. The trainer had a lovely warmth as well as a very professional approach to her training. She was very nurturing and empowering. Department of Social Protection
The course helped me to feel more confident and assertive in my communications. Learning about team work and presenting yourself will definitely have the most impact for me........
Irish Stock ExchangeThe course helped me to feel more confident and assertive in my communications. Learning about team work and presenting yourself will definitely have the most impact for me. This course deals with issues that are really relevant to the work place and I would recommend it to my colleagues. Irish Stock Exchange
The course covered different aspects of communicating and types of communicators which I hadn’t really considered before. There was a lot to take away ..
Department of Public Expenditure and ReformThe course covered different aspects of communicating and types of communicators which I hadn’t really considered before and it was very interesting to learn from the other participants. The course helped me to address aspects that I wasn’t comfortable with. I would highly recommend it. There was a lot to take away from the course, lots of food for thought. Department of Public Expenditure
WE ARE PROUD TO PARTNER WITH IRELAND'S TOP ORGANISATIONS
