MASTERCLASS – READING AND UNDERSTANDING NON-VERBAL COMMUNICATION
This session will focus on understanding non-verbal communication. The session will start with an interactive exercise to help people understand how to hone their senses to read non-verbal communication. We will then explore the key elements of body language including comfort versus discomfort and how to read the key signals for engagement and lack of engagement.
It will also include the key indicators in body language that will help identify intent and / or emotions and provide clarity for communications. The final section will include an interactive exercise on facial and micro-expressions. This final session will include a test using the FBI’s facial expression software.
This session is a mix of instruction and interaction. The facilitator will demonstrate the key activities and then the participants will have an opportunity to practice and apply each of the techniques. The final session will be a group test when the facilitator will set a benchmark for facial expression and micro-expression recognition and then help the participants hone their skills on what to look for before retesting the group to show them how they have improved by applying the tools and observation techniques discussed.
At the end of the session attendees will receive the following takeaway items:
- A handout explaining the different facial expressions
- A guide to key body language indicators
On completion of this Masterclass you will:
Understand how to read the key body language indicators of other people
Be able to differentiate between comfort and discomfort behaviours in body language
Read key signals that will indicate engagement or a lack of engagement in face-to-face communications
Read and understand facial and micro-expressions
Who should attend?
- Those involved in negotiations as part of their daily role
- Managers and senior managers who wish to become effective communicators and better understand their team members
- Professionals who wish to fine tune their communication skills