Personal and Professional Effectiveness Skills
Negotiation Skills – Sharpen Your Negotiation Skills
Negotiation Skills – Sharpen Your Negotiation Skills
This is an effective, well structured programme using case studies to harness the skills, tools, tactics and processes of effective negotiators in any business context. In the changing challenging world we live in, the skills of effective negotiation are essential to survive and leading in an economic, political and commercial world. In tough times...
READ MORE
Mentoring for Business Success
Mentoring for Business Success
Mentoring is a developmental process in which Mentors – more skilled or experienced colleagues – act as role models to Mentees, to encourage their professional and personal development and to help to them reach their full potential. Mentoring encompasses many skills such as listening, guiding, facilitating and providing feedback and encouragement. This half day...
READ MORE
Team Building for Success
Team Building for Success
This course is an essential guide for Supervisors, Team Leaders and Managers in knowing how to get the best out of their team and how to support the team to maximise their effectiveness. The programme includes: Get Started -SWOT analysis Self-assessment and role identification The definition of a team Develop a clear vision Team...
READ MORE
Advanced Presentation Skills with Voice Coaching
Advanced Presentation Skills with Voice Coaching
An articulate, well-structured presentation with state-of-the-art multimedia is essential in giving you the ability to communicate your objectives. During this course you will learn the essential skills and techniques you need to enhance your presentation performance. You will work with world class communication skills experts to learn to create and deliver well-structured, successful presentations....
READ MORE
Communication and Assertiveness Skills
Communication and Assertiveness Skills
Effective communication and the confidence to stand up and be recognised are vital to the achievement of your personal and business goals. This is true whether you are simply establishing your position and role within the workplace, seeking due recognition for you and your colleagues or making the most of your interaction with fellow...
READ MORE
Customer Service: Dealing with Difficult Customers
Customer Service: Dealing with Difficult Customers
This dynamic one-day workshop is designed to help solve customer problems and build goodwill. It will provide practical assistance to help you to deal with the public in conflict situations while preserving positive relations. Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied, and...
READ MORE
Business Writing Skills for Greater Impact
Business Writing Skills for Greater Impact
The days of writing in business-speak, “posh” English or legalese are gone. In today’s business world, writing is all about communicating information, facts and arguments as quickly, clearly and concisely as possible. Using the new industry standard of Plain English, with a professional tone, is the best way to make an impact with all...
READ MORE
Advanced Report Writing with Editing
Advanced Report Writing with Editing
In today’s highly competitive world, the ability to write authoritative, tightly focused reports is more important than ever. This course is customised to focus on the reports you write – whether it’s credit reports / papers or reports the Board. On this highly practical course one-day course, you will gain the confidence and skills...
READ MORE
WE ARE PROUD TO PARTNER WITH IRELAND'S TOP ORGANISATIONS
