Mentoring for Business Success

Mentoring for Business Success

Mentoring is a developmental process in which Mentors – more skilled or experienced colleagues – act as role models to Mentees, to encourage their professional and personal development and to help to them reach their full potential. Mentoring encompasses many skills such as listening, guiding, facilitating and providing feedback and encouragement. This half day...
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Team Building for Success

Team Building for Success

This course is an essential guide for Supervisors, Team Leaders and Managers in knowing how to get the best out of their team and how to support the team to maximise their effectiveness. The programme includes: Get Started -SWOT analysis Self-assessment and role identification The definition of a team Develop a clear vision Team...
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Advanced Presentation Skills with Voice Coaching

Advanced Presentation Skills with Voice Coaching

An articulate, well-structured presentation with state-of-the-art multimedia is essential in giving you the ability to communicate your objectives. During this course you will learn the essential skills and techniques you need to enhance your presentation performance. You will work with world class communication skills experts to learn to create and deliver well-structured, successful presentations....
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Dealing with Difficult Customers

Dealing with Difficult Customers

This dynamic one-day workshop is designed to help solve customer problems and build goodwill. It will provide practical assistance to help you to deal with the public in conflict situations while preserving positive relations. Sharpen your customer service skills and build confidence in your ability to turn an angry complainer into a satisfied, and...
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Advanced Report Writing with Editing

Advanced Report Writing with Editing

In today’s highly competitive world, the ability to write authoritative, tightly focused reports is more important than ever. This course is customised to focus on the reports you write – whether it’s credit reports / papers or reports the Board. On this highly practical course one-day course, you will gain the confidence and skills...
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